Returns & Exchanges

At Rough Diamonds Jewellery, we want you to be completely satisfied with your unique piece; if it is not the perfect fit, you can return or exchange your item within 30 days of delivery. All returned items must be in their original, unworn condition with all security tags and packaging intact.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully place the jewellery in its original display box and secure it within a padded shipping envelope to prevent damage during transit.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Quality Inspection & Refund

Once our artisans verify the condition of the piece, we will process your refund or dispatch your new exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing