Frequently Asked Questions
Everything you need to know about our handcrafted rough diamond collections.
Are your diamonds ethically sourced?
Yes, all our rough diamonds are 100% conflict-free and sourced through the Kimberley Process to ensure ethical standards and environmental responsibility.
What makes rough diamonds different from cut diamonds?
Rough diamonds are kept in their natural, unpolished state. This preserves their unique organic shapes and raw textures, making every piece of jewelry one-of-a-kind.
How long does shipping take?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location.
Can I request a custom design?
Absolutely. We specialize in bespoke creations. Please contact our design team via the 'Custom Orders' page to begin selecting your specific stone and setting.
What is your return policy?
We offer a 30-day return policy for all standard items in their original condition. Please note that custom-made or personalized pieces are final sale.
Do you provide a certificate of authenticity?
Every purchase from Rough Diamonds Jewellery includes a signed Certificate of Authenticity detailing the raw stone's origin, weight, and metal purity.